Customer Services

For current customers, suppliers, new vendor opportunities, or media requests, click salesadmin@sfaltd.com.hk to connect with us for more details or calling our hotline (852) 2277 9555.

The customer service hotline is open Monday to Friday from 10:00am to 1:00pm, 2:00pm to 6:00pm, excluding public holidays.

FAQ

Login ID and Password

Q1: How can I get the login ID and Password for my account ?

Users who applied for the online account will be received a verification email. Please click on the link and set up your password.

After your login, you will able to place an order and proceed to purchase. Check your email box or contact our salesman if you have not received.

Website visitors who wish to create an online account, please click here to fill in the contact information or contact us by email: salesadmin@sfaltd.com.hk

Q2: Reset my password?

You can change your personal password in "My Account" page.

Q3: What should I do if I forgot my password?

If you fail to recall the password that you have changed, please contact our customer services.

Q4: Do I need to sign up before ordering items?

Yes, please logging in and you will able to place an order and proceed to purchase.

Q5: I’m a new customer of SFA LTD. How do I log in?

Please click here and fill in the new account application form and return by either e-mail or mail. We will process your application as soon as possible.

About my order

Q1: How can I change or cancel my order after it has been submitted?

Once you've placed an order, it cannot be cancelled. If it is still in the process stage, you can change the delivery information such as delivery date and time.

Q2: How can I track my order?

Once you've placed an order, you will receive an order process confirmation email.

For more details, please contact our salesperson.

Q3: What is my payment options to place an order?

No online payment is required. Payments are settled by cash on delivery or credit account. The payment method must be according to their account application agreement signed.

Q4: When will I receive my order confirmation?

If you have placed an order, you will receive an order process confirmation email from us acknowledgeing that we have received your order.

Once your order has been dispatched, you will receive an email to confirm delivery.

If you have not received either of the above confirmations please contact our customer services for assistance.

Q5: How can I check my previous order record?

When you logging in to your account's product details page, you'll see your most recent four orders.

For more details, you can find all records on "My Account" page.

Shipping & Delivery

Q1: When will I receive my order?

If order placed from Monday to Friday before cut off time: 15:00, it will be delivered on Next working day. (If order placed after the cutoff time, or on weekends & public Holidays will be processed and delivers two business days later. It must be according to our daily delivery schedule)

Delivery Schedule:

Every Monday to Saturday: Hong Kong & Kowloon Area

Every Tuesday, Thursday & Saturday: New Territories Area

Every Monday, Wednesday & Friday: Tseung Kwan O, Ma Wan, Lantau Island Area (Airport Region, Tung Chung, Discovery Bay & HK Disney Land)

Q2: What do I do if I haven't received my entire order?

We make every effort to delivery your ordered items. However, if you haven't received your items, please contact our salesperson immediately.

Q3: How can I track my order delivery?

You can check with the delivery confirmation email or contact our salesperson.

Q4: How to change the delivery address?

To request changes to your order, you shall give no less than 24 hours' notice from 10:00am to 5:00pm (From Monday to Friday) to our Operation Department at 2277 9555 in respect of any request for change in delivery time, date and/or place.

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