Refund policy

Return and refund policy:

【Defective and non-defective products】

• If you find the product damaged/incomplete packaging, quality issues, or missing/incorrect delivery after receiving the goods, you can apply for a return or exchange within 3 days of the delivery date, provided that you meet the following prerequisites:
• Provide valid proof to request the return of the goods;  
• Present valid documents/evidence proving the problematic product was purchased from SFA Ltd;  
• The requested return goods must be unused and in the original sold condition; 
• Our company will make every effort to provide protective packaging, but there is still a possibility of damage during shipping due to external factors. If such issues occur, the customer needs to claim directly from the logistics company. If you cannot accept this, please do not place an order. 

【Eligible for Return/Exchange 】

• The received goods do not match the ordered goods, or the received goods are damaged. 

【Not Eligible for Return/Exchange】

• Without the packaging box, label, and missing product contents (the returned items must be consistent with all accessories and packaging at the time of receipt) 
• Customer's personal reasons, such as ordering the wrong item, or personal unsuitability 
• Damaged goods due to customer modification and usage  
• Goods received more than 3 days ago  
• Some products have been marked as not providing a return service 
• Any damage caused during the shipping process